1. Why isn’t the Instagram chat showing on my Shopify store?
Instagram chat is separate from Shopify, so messages from Instagram viewers do not appear on your store’s live chat.
2. How can I engage my Instagram followers during a multi-stream?
Inform your Instagram viewers about your Shopify Live Shop and guide them to join the conversation there.
3. What’s a good way to direct Instagram viewers to Shopify?
Pin a message on your Instagram feed with a friendly invitation and link to your Shopify live event. This encourages viewers to visit your store and participate.
4. Can viewers purchase on Instagram, Facebook, or YouTube when I restream?
No, when you restream on social media, there is no e-commerce integration. To make a purchase and get the best shoppable experience, your social viewers need to join your live stream on your website.
5. Is the platform available in any countries?
Yes, LiveMeUp is available worldwide.
6. What languages does the video player support?
The video player automatically adapts to the viewer’s browser language. It currently supports multiple translated languages, and if a language isn’t available, it will default to English.
7. How do I update a product’s price during a live session?
Edit the product in your Shopify admin and save the new price or discount.
8. Will viewers see the updated price immediately?
Yes! LiveMeUp syncs in real time, so changes appear instantly in the live player.
9. Are there any restrictions?
No, any active Shopify product featured in your live session can be updated.
10.How can I reveal products during a live event without spoiling the surprise?
Create the live event without adding products initially. Then, during the live stream, add the product at the exact moment you want to reveal it, select it, and click Display for your audience.
11. Can I customize the look of my Live Shopping Page?
Yes! You can use custom CSS to adjust fonts, colors, buttons, backgrounds, and visibility for elements like the Title, Date, Description, Countdown, Live & Replay blocks.
12. How do I apply these customizations?
Go to Shopify Admin > Personalize, select your Live Shopping Page, and inject your CSS. Changes will reflect immediately.
